Refund policy

30-Day Returns

We offer a 30-day return period, meaning you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be in the same condition in which you received it, unworn or unused, with tags attached and, where reasonably possible, in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at printtlofficial@gmail.com with your order number and reason for the return.

Please do not send your item back without contacting us first. If your return is accepted, we will provide you with the appropriate return instructions and return destination for your order. Items returned without prior authorisation may not be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at printtlofficial@gmail.com. Please include your order number and clear photos or videos showing the issue so we can assess the problem and arrange an appropriate solution.

Exceptions / non-returnable items

Certain products may not be eligible for change-of-mind returns for hygiene, safety or customisation reasons. This may include personalised or custom-made products and certain personal-use items. Gift cards are also not eligible for change-of-mind returns.

Sale items are not eligible for change-of-mind returns unless otherwise stated.

These exclusions do not limit any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law.

Exchanges

If you would like a different size, colour or item, contact us first. Where a return is approved, the simplest option may be to return the original item and place a new order for the replacement.

Return shipping

Return shipping arrangements depend on the reason for the return and the circumstances of the order. We will provide the applicable return instructions after reviewing your request. Do not send a return to an address shown on the original parcel unless we specifically instruct you to do so.

Refunds

Once an approved return has been received and/or your claim has been assessed, we will notify you of the outcome. If a refund is approved, it will be issued to your original payment method.

Please allow time for your bank or card provider to process the refund after it has been issued.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Contact

For return or refund questions, contact us at printtlofficial@gmail.com.